Posted Jun 04, 2013 07:57:12 [GMT+0700]
Problem on our Head Office Call Center number
Subject : Problem on our Head Office Call Center number
Date : Monday, 03 Jun 2013
Time : 00.00 - 00.00 [GMT+0700]
Duration : - hours
Impact :
Dear Customer,
We are currently has problem on our telephony system that has impact in our Head Office call center number 021-2996.xxxx.
As alternative, please contact us at 021.5799.4588 or 021 5799.4500
Thank you for your attention.
Posted May 17, 2013 11:58:31 [GMT]
Degradation International Connection
Subject : Degradation International Connection
Date : Friday, 17 May 2013
Time : 00.00 - 00.00 [GMT]
Duration : hours
Impact :
Dear Customer,
Currently we have problem occured on our international connection. Estimation time for this issue is still unknown.
During this issue, customers will experience degradation on international connection in peak hours.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted May 09, 2013 10:50:25 [GMT+0700]
CBN Mail problem handling completed
Subject : CBN Mail problem handling completed
Date : Thursday, 09 May 2013
Time : 00.00 - 00.00 [GMT+0700]
Duration : hours
Impact :
Dear customer,
CBN mail is working normally now, and for the queue email already delivered to the customer mailbox.
We are sorry for any inconvenience.
Posted May 07, 2013 11:22:12 [GMT+0700]
Problem POP3 and Webmail For Email CBN
Subject : Problem POP3 and Webmail For Email CBN
Date : Tuesday, 07 May 2013
Time : 10.00 - 00.00 [GMT+0700]
Duration : hours
Impact :
Dear customer, Currently we have problem occurred on our Email Server, And now we are still troubleshoot regarding this problem. During this issue, customer unable to login into POP3 mail client and Webmail CBN.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Apr 20, 2013 08:54:49 [GMT+0700]
Update Problem Delay POP3 and SMTP CBN
Subject : Update Problem Delay POP3 and SMTP CBN
Date : Friday, 19 Apr 2013
Time : 15.00 - 00.00 [GMT+0700]
Duration : hours
Impact : Dear customer,
CBN POP3 and SMTP is working normally now, and for the queue email already delivered to the customer mailbox.
We are sorry for any inconvenience.
Posted Apr 19, 2013 16:47:19 [GMT+0700]
Problem Delay POP3 and SMTP CBN
Subject : Problem Delay POP3 and SMTP CBN
Date : Friday, 19 Apr 2013
Time : 15.00 - 00.00 [GMT+0700]
Duration : hours
Impact :
Dear customer,
Currently we have problem occurred on our Email Server, And now we are still troubleshoot regarding this problem. During this issue, customer will experience delay email for sending and receiving email
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Mar 21, 2013 17:10:59 [GMT+0700]
Scheduled Network Maintenance
Subject : Scheduled Network Maintenance
Date : Friday, 22 Mar 2013
Time : 19.00 - 21.00 [GMT+0700]
Duration : 2 hours
Impact :
Dear customer,
To improve our service to our customers, we will be doingmaintenance on one of our distribution switch.
There will be no impact to user's internet connection.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Mar 21, 2013 08:18:23 [GMT+0700]
Update Email POP3 and Webmail Problem
Subject : Update Email POP3 and Webmail Problem
Date : Wednesday, 20 Mar 2013
Time : 14.00 - 21.00 [GMT+0700]
Duration : hours
Impact :
Dear customer,
CBN POP3 and Webmail is working normally now, and for the queue email already delivered to the customer mailbox.
We are sorry for any inconvenience.
Posted Mar 20, 2013 17:15:08 [GMT+0700]
Update Email POP3 and Webmail Problem
Subject : Update Email POP3 and Webmail Problem
Date : Wednesday, 20 Mar 2013
Time : 14.00 - 00.00 [GMT+0700]
Duration : hours
Impact :
Dear customer,
Problem CBN POP3 and Webmail are gradually back to normal, due to this problem there is queue at our mail server and that has impact delays in mail delivery to the customer mailbox.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Mar 20, 2013 08:07:32 [GMT+0700]
Email POP3 and Webmail Problem
Subject : Email POP3 and Webmail Problem
Date : Wednesday, 20 Mar 2013
Time : 07.30 - 00.00 [GMT+0700]
Duration : hours
Impact :
Dear customer,
Currently we have problem occurred on our Email Server, And now we are still troubleshoot regarding this problem. During this time customer unable to login into POP3 and Webmail CBN.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Mar 08, 2013 15:31:54 [GMT+0700]
Connection Problem on CBN Service Hotspot Bogor
Subject : Connection Problem on CBN Service Hotspot Bogor
Date : Thursday, 07 Mar 2013
Time : 00.00 - 00.00 [GMT+0700]
Duration : hours
Impact :
Dear customer,
Now CBN Hotspot Bogor already back to normal.
Customer can using CBN Hotspot at Bogor location normally.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Mar 07, 2013 11:10:50 [GMT+0700]
Connection Problem on CBN Service Hotspot Bogor
Subject : Connection Problem on CBN Service Hotspot Bogor
Date : Thursday, 07 Mar 2013
Time : 00.00 - 00.00 [GMT+0700]
Duration : hours
Impact :
Dear customer,
Currently we have problem occured on our service, CBN Hotspot Bogor. Estimation time for this issue is still unknown.
During this issue, customer will not be able to using CBN Hotspot at Bogor location.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Feb 15, 2013 17:41:07 [GMT+0700]
Scheduled Maintenance on Session Radius Server
Subject : Scheduled Maintenance on Session Radius Server
Date : Tuesday, 19 Feb 2013
Time : 18.00 - 18.30 [GMT+0700]
Duration : hours
Impact :
Dear customer,
We'll reschedule maintenance on Session Radius Server. During this time customers cannot login to Session Radius server but customers which already login before maintenance time will not disturb.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Feb 11, 2013 17:50:29 [GMT]
Scheduled Maintenance on Session Radius Server
Subject : Scheduled Maintenance on Session Radius Server
Date : Monday, 11 Feb 2013
Time : 00.00 - 00.00 [GMT]
Duration : hours
Impact :
Dear customer,
For your information the lastest news about scheduled maintenance on session radius Server will be pending untill undetermined date.
Thank you for your attention
Posted Feb 08, 2013 18:05:16 [GMT+0700]
Scheduled Maintenance on Session Radius Server
Subject : Scheduled Maintenance on Session Radius Server
Date : Monday, 11 Feb 2013
Time : 18.00 - 18.30 [GMT+0700]
Duration : hours
Impact :
Dear customer,
To improve our service to our customers, we will be doing maintenance Session Radius Server. During this time customers cannot login to Session Radius server but customers which already login before maintenance time will not disturb.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Feb 01, 2013 21:55:17 [GMT+0700]
Urgent maintenance in our Call Center number has been completed.
Subject : Urgent maintenance in our Call Center number has been completed.
Date : Friday, 01 Feb 2013
Time : 18.00 - 22.00 [GMT+0700]
Duration : 4 hours
Impact :
Dear Customer,
The urgent maintenance in our telephony system to improve our service to our customer has been completed.
We are sorry for any inconvenience.
Posted Feb 01, 2013 19:45:55 [GMT]
Urgent maintenance in our Call Center number
Subject : Urgent maintenance in our Call Center number
Date : Friday, 01 Feb 2013
Time : 18.00 - 22.00 [GMT]
Duration : 4 hours
Impact :
Dear Customer,
We are forced to do urgent maintenance in our telephony system that has impact in our call center number 021-57994588.
Posted Jan 16, 2013 14:38:10 [GMT+0700]
Scheduled Maintenance on Bandwith Manager at Cyber2 for XCESS SOHO Service
Subject : Scheduled Maintenance on Bandwith Manager at Cyber2 for XCESS SOHO Service
Date : Wednesday, 23 Jan 2013
Time : 09.00 - 09.10 [GMT+0700]
Duration : 1 hours
Impact :
Dear customer, To improve our service to our customers, we will be doing maintenance bandwith manager on XCESS SOHO service connection. No impact to users' internet connection.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Jan 16, 2013 14:36:07 [GMT+0700]
Scheduled Maintenance on Bandwith Manager at Cyber2 for MMA Service
Subject : Scheduled Maintenance on Bandwith Manager at Cyber2 for MMA Service
Date : Tuesday, 22 Jan 2013
Time : 09.00 - 09.10 [GMT+0700]
Duration : 1 hours
Impact :
Dear customer, To improve our service to our customers, we will be doing maintenance bandwith manager on MMA service connection. No impact to users' internet connection.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
Posted Jan 16, 2013 14:33:49 [GMT+0700]
Scheduled Maintenance on Bandwith Manager at Cyber2 for DirectNET Wireless and Wiring Services
Subject : Scheduled Maintenance on Bandwith Manager at Cyber2 for DirectNET Wireless and Wiring Services
Date : Friday, 18 Jan 2013
Time : 09.00 - 09.20 [GMT+0700]
Duration : 1 hours
Impact :
Dear customer, To improve our service to our customers, we will be doing maintenance bandwith manager on DirectNET Wireless and Wiring service connection. No impact to users' internet connection.
Thank you for your kind understanding and attention. We truly apologize for the inconvenience.
